Privacy Policy




Transway Fleet Solutions Limited are committed to protecting and respecting your privacy. We wish to be transparent regarding how we process your personal information and demonstrate that we are accountable, in accordance with the EU General Data Protection Regulation (EU 2016/679) and The Data Protection Act 2018. It is the intention of this Privacy Statement to explain to you our privacy management practices in relation to the personal information that we collect and process about you.

In accordance with the EU GDPR (2016/679) and the Data Protection Act 2018, Transway Fleet Solutions are identified as a Data Controller, there may be occasions, when we are also identified as a Data Processor.

This online Privacy Statement relates to personal information which we collect through our website and our associated technologies, including software applications. In addition, the scope of this Privacy Statement extends to include email communication, CCTV systems, and biometrics. This Privacy Statement does not, however, extend to personal information which is collected and processed by manual means.

By willingly providing personal and other information, you consent to the terms and conditions of this Privacy Statement. Please read this statement carefully, as this document sets out the basis on how we collect and process the personal information you provide to us.


At Transway Fleet Solutions we understand that you cannot afford to have your vehicle off the road, and that is why we have spent over forty years building an outstanding product and service range that is second to none. From servicing, contract maintenance, repairs, CVRT testing, curtain manufacturing, spare parts, and trailer sales, we are The one- stop- shop for all your maintenance needs.


When you browse the website we may ask for personal information, such as your name, and email address. We may also collect information about you when you are on the internet such as the website you came from, IP address, domain types, i.e., and .com, your browser type, the country where your internet service is located, the pages of our site that were viewed during your visit and search terms you used. This information is only used for our own research and to improve our services to you. In addition, your IP address is used to gather local broad demographic information. To measure the effectiveness of our online presence, may use cookies to determine the path users take on the site and to identify repeat visitors to the website.

Personal information is collected when you register on either by email, or when you complete and submit any of our online forms. The categories of personal information we collect, and process include, name, company name, email address, vehicle registration detail, vehicle chassis number, and telephone number. We use the social media platforms of Facebook, Twitter (X), YouTube, and Linked In, personal information may be collected through these channels.


Transway Fleet Solutions Limited are legally mandated to identify the specific lawful bases which allow us to collect and process your personal information. In accordance with EU GDPR legislation, we rely on the following legal bases. Consent, Contractual Necessity, Legal Obligation, Legitimate Interest, Public Interest.

There may be occasions when it is necessary to engage with third-party stakeholders and working partners for the following purposes:

To facilitate the delivery of our products and services

To provide the products and services on our behalf

To perform related services or,

To assist us in analysing how our products and services are used.

We may process your personal information for more than one lawful basis depending on the specific purpose for which we are using your personal information.

The following table illustrates the various purposes that your personal information may be collected and processed and the legal bases for processing that personal information. Please note, however, that this is not an exhaustive list of our data processing functions.





To register you as a client.

To register you as an external Stakeholder/Supplier

Name, address, phone no, email address

Contractual Necessity, Consent.

To provide and deliver our products and services to you.

Name, address, phone no, email address

Contractual Necessity, Consent.

To enable you to avail of our various services

Name, address, email address, phone no


To reply to your enquiries and emails.

Name, address, phone no, email address

Contractual Necessity, Consent

To enable us to keep you informed of our products and services

Name, email address,


To enable us to forward our Company Newsletter

Name, email address


To enable us to issue invoices

Name, email address, phone no

Contractual Necessity, Legitimate Interest

To manage and administer the use of our services & relationship with customers, clients, suppliers, stakeholders.

Name, Address, Email address

Name, Address, Email address

Contractual Necessity/Legitimate Interest, Consent

Contractual Necessity/Legitimate Interest, Consent

For the detection and prevention of crime

Name, Address, Email Address, Phone Number

Public Interest, Legitimate Interest



You provide personal information when you visit Personal information is also collected when you complete and submit any of our online forms. Personal information may be collected through the social media platforms of Facebook, Twitter (X), YouTube, and Linked In. When you have consented to receive our Company Newsletter, personal information is also collected and processed.


Cookies are used on Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. The website uses cookies which are necessary to enable core functionality, such as security, network management and accessibility.

Google Analytics is used to collect information and to improve services offered and provided. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse cookies, you may not be able to use some portions of the service. For full information on the use of Cookies, we would refer you to our separate Cookie Policy which you will find on


There may be occasions when contain links to other sites. If you click on a third-party link, you will be directed to that site. Please be aware that these third-party sites are not operated by Transway Fleet Solutions Limited, we strongly advise that you review the privacy statements of any third-party sites. We do not take any responsibility for the content of privacy statements or practices of any third-party sites or services.


We do not actively transfer personal information beyond European territories. However, personal information entered on may be transferred to a server in the United States of America and stored there.

Please note that outside the EU and the EEA different standards of data protection might apply. By completing and submitting any online forms on our website, you acknowledge and consent that data may be transferred across international borders, including to countries outside the EU and the EEA.

Transway Fleet Solutions Limited will ensure that when personal information is transferred outside the EU and the EEA that local data protection standards meet EU GDPR requirements.


Transway Fleet Solutions Limited are committed to the protection and security of your personal information. A variety of security technologies and procedures is used to protect your personal information from unauthorised use and access, accidental loss, unlawful destruction, alteration, unlawful disclosure. As effective as security practices are, no physical or electronic system is entirely secure. We cannot guarantee the complete security of databases, nor can we guarantee that information that you supply will not be intercepted while being transmitted to over the internet. Strict security controls have been implemented to ensure that your privacy is safeguarded at every level. We will continue to revise policies and procedures and review systems, and we will implement additional security features as new technologies become available. Any transmission of personal information is at your own risk. When we receive your personal information, we use appropriate security measures to prevent your personal information from being compromised in any way. When you contact Transway Fleet Solutions Limited to ask about your personal information, we may ask you to identify yourself, this is to help protect your personal information.


We do not retain personal information for longer than is considered necessary to enable us to provide our products and services. Independent Statutory legislation, and Regulatory obligations will influence the retention period of various categories of personal information that is collected and further processed. Further information regarding the retention of personal information is detailed in our separate EU GDPR Retention Policy, a copy of which is available upon request.


It is not the practice of Transway Fleet Solutions to collect and process personal information relating to children under the age of 16. If you are under 16, do not access, use, or provide any personal information on or through any of its features. If we learn that we have collected or received personal information from a child under 16 without parental consent, we will delete that information.


There may be circumstances when Transway Fleet Solutions Limited are legally mandated to share personal information in accordance with Independent Statutory legislation and regulatory requirements. In addition, there may be circumstances where it is necessary to share personal information with our Working Partners and Stakeholders to enable us to provide and deliver our products and services efficiently. We will ensure that all Data Sharing Agreements and Contracts have been implemented prior to the sharing of any personal information. Access to personal information to external Stakeholders and Working Partners will only be afforded when a specific legal and lawful purpose (s) has been identified. Detailed below is a list of Stakeholders and Working Partners with whom personal information may be shared for the purposes of providing our services to our clients. This list is, however, not exhaustive:

  • IT Provider/Support

  • Web Hosting Co

  • Business Partners/External Stakeholders

  • Saas Providers

  • Payment Gateway Providers

  • Couriers

  • Marketing Partners


In accordance with the EU General Data Protection Regulation (EU 2016/679) and the Data Protection Act (2018) you are afforded the following rights in certain circumstances.

Right of Access: You have the right to obtain confirmation whether personal information is collected and processed about you and where that is the case, access to the personal data, including the purposes of processing and the categories of personal data concerned. The recipients or categories or recipients to whom the personal information have been or will be disclosed. You may also submit a written request for a copy of personal information you believe is processed about you.

Right to Rectification: You have the right to the rectification of inaccurate personal information about you without undue delay.

Right to Erasure: You may request Transway Fleet Solutions Limited to delete your personal information however, this is not an absolute right, and any such request will be considered in accordance with EU GDPR legislation and local legislation.

Right to Restrict & Object: You have the right to restrict and object to Transway Fleet Solutions Limited using your personal information.

Right to Data Portability: Upon receipt of your written request, where possible, a digital copy of your personal information can be shared with you or another organisation.


Taking into consideration the size and data processing activities of our business, Transway Fleet Solutions Limited are not legally mandated to appoint a designated Data Protection Officer. However, In the event you may have concerns regarding how we collect and process your personal information you can send us an email to:


This Privacy Statement will be updated from time to time, particularly to reflect any changes made, regarding how we collect and process your personal information. Details of any changes made will be posted here. By continuing to use after any changes are posted, you accept and agree to the privacy statement as modified.

SEPTEMBER 2023 ©MonClare Data Protection Consultancy